Prima Services is a translation of “Excellent Service”, which means the service very good or excellent service.
That need to be considered in prime services:
o Standard service
o Customer Satisfaction
o Service in accordance with the standard (for agencies that already have standard)
o The best service by the agency (for establishments that do not have standard)
Prima Services is the service in accordance with the standards of service and customer satisfaction
CONCEPT SERVICES
• The product is the output (output) of a process in the form of goods and services
• Customers are anyone who is affected by the product or service process
o internal customer is a member organization that produces products
o external customers are those who have been affected by the product, but not a member of the organization that is producing the product.
o The term Customer in English is the Customer
PRIMA CUSTOMER SERVICE STRATEGY
• Customer Defined Quality (Quality Customer Oriented)
• User Partnership (the Partnership Customer Supplier)
• Stress continuous Improvement (Emphasize Continuous Improvement)
• Top Management Commitment (Commitment Management Peak)
• Aligned With Business Objectives (goals Adjusted to Business)
• Measurement (Measurement)
• Employee Involvement (Involvement of Employees)
• Reward And Recognition (Reply Service in recognition)
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